Reception Apprentice

We are recruiting a Reception Apprentice to support our Property & Workplace team in Leeds.

The role will provide a first class professional and client focussed reception service to internal and external clients and visitors which supports the firm's business needs and vision.

The DLA Piper Property & Workplace department provides premises and office services including management and maintenance of the firm's property portfolio and business support services including but not restricted to maintenance, storage, archiving, mail services, logistics, catering, vending, reception, switchboard services, security , cleaning, hospitality and meeting room support, refurbishments, projects and relocations, health and safety compliance.

Good communication skills and a high level of professionalism are required to fulfil the role.

APPRENTICE ELIGIBILITY

• You will need GCSEs in Maths and English at Grade C/4 or above
• You need to have the right to work in the UK and have lived in the UK for the last 3 years

MAIN DUTIES AND RESPONSIBILITIES

• Meeting and greeting all clients and visitors to ensure a good first impression of the firm is achieved.
• Booking meeting rooms and hospitality requirements via a computerised booking system.
• Booking and setting up Teams connections, Zoom, video conferencing and Webex meetings.
• Dealing with queries and requests from internal and external clients and visitors at all levels.
• Ensure meeting rooms are clean and tidy and adequately stocked with stationary items.
• Liaising with the catering team to ensure meals and refreshments arrive on time.
• Ensure that meeting rooms are set up correctly with the correct equipment required.
• Build a good working relationship with Property & Workplace, support and assist when required.
• Assisting with meeting room furniture set ups.
• Setting up audio visual equipment and IT equipment.
• Organising taxis for clients and staff.
• Booking parking.
• Processing flower order requests.
• Assisting clients/visitors with enquires relating to directions etc.
• Report upwardly to the reception Team Leader.
• Build a good working relationship with Business Development and event teams.
• Work closely with Property & Workplace.
• Reporting cleaning jobs through the correct channels.
• Reporting maintenance jobs through the correct channels.
• Read and understand the requirements of the firm’s Health and Safety policy and ensure that it is applied appropriately.

ABOUT YOU

• Experience operating in a corporate environment.
• Polite, professional and friendly.
• Smartly presented.
• Excellent communication skills both written and spoken.
• Strong interpersonal skills.
• Customer service focused.
• Enthusiastic with a 'can do' attitude.
• Good timekeeping and attendance.
• Good numeracy skills.
• High standard of literacy.
• Proficient in the use of Microsoft office software packages ideally with experience of operating a room booking system and setting up audio visual and IT equipment.
• Have the ability to prioritise and multi task.
• Demonstrates flexibility, initiative and a willingness to take responsibility.
• Able to work as part of a team.
• Able to work calmly under pressure.

About us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.

Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all.   If you need any support or adjustments, please let us know.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.