Business Resilience Manager

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Support the development and implementation of the policies and procedures for Business Resilience

Main duties and responsibilities

• Lead the development and embedding of the Business Resilience framework as a trusted partner, integrating resilience, business continuity, technology resilience, crisis management, and third-party resilience.
• Ensure the firm can continue to deliver important legal services within defined impact tolerances, even in severe disruption scenarios.
• Translate complex resilience risks into clear, decision-ready insight for senior leaders and non-technical stakeholders.

• Highlight systemic risks, vulnerabilities, and single points of failure, providing pragmatic recommendations for mitigation and investment.

• Support recovery during major incidents, working within the Major Incident and Crisis Management frameworks.

• Oversee assurance of the resilience of critical third-party suppliers, including outsourced and cloud providers, including supplier DR and resilience testing, including failure scenarios such as supplier insolvency, exit, or concentration risk.
• Ensure resilience considerations are embedded into supplier onboarding, contract renewal, and exit planning.

• Maintain a comprehensive resilience validation programme, covering people, processes, technology, third parties, and decision-making.
• Coordinate scenario-based exercises, documenting objectives, success criteria, lessons learned, and remedial actions, tracking remediation activity to drive measurable improvement in resilience maturity.

• Support the ongoing development and maintenance of the Crisis Management framework, providing SME guidance and support during live incidents and crises, enabling effective coordination and recovery.
• Produce clear, concise management and executive reporting on resilience posture, testing outcomes, risks, and required escalations.
• Support regulatory and audit engagement by providing evidence of a robust, outcome-focused resilience approach.

About you

• Strong experience in Business / Operational Resilience, Business Continuity, IT Resilience/ Crisis Management or Risk.
• Ability to operate confidently across business, technology, and executive stakeholders.
• Experience designing and delivering scenario-based testing and crisis exercises.
• Pragmatic, outcome-focused mindset with the confidence to challenge constructively.
• Excellent written and verbal communication skills, particularly for senior and non-technical audiences.
• Excellent stakeholder management skills and management of expectations.
• Enthusiastic, self-supporting and confident, with the ability to enthuse others and get their engagement.
• Ability to take ownership of problems and the decision-making process to resolve them.
• Willingness to build up knowledge of the relevant standards

The following characteristics are essential

• Natural collaborator
• Business focused
• Pro-active approach
• Excellent communication skills
• Genuine passion for resilience
• Desire to develop (both themselves and others)
• Methodical and a natural problem solver
• Initiative and ability to work under time constraints