Receptionist
Our Property & Workplace team is at the heart of the Shanghai office experience, creating a welcoming, professional and well-run environment for our clients, visitors and colleagues.
We are looking for a Receptionist to be a key ambassador for our Shanghai office and play an important role in creating a positive first impression. You will provide a warm and polished front-of-house service, support meetings and visitors, and help ensure the office runs smoothly day to day.
This is a varied, people-focused role suited to someone who takes pride in delivering excellent service and enjoys working in a busy, professional environment.
Main duties and responsibilities
- Create a warm and professional welcome for clients, visitors and colleagues
- Manage visitor arrivals, including notifying hosts, coordinating access and maintaining visitor records
- Coordinate meeting room bookings and ensure rooms are prepared and ready for use
- Arrange refreshments, catering and hospitality for meetings, client visits, training sessions and events
- Answer and direct incoming telephone calls professionally and efficiently
- Work closely with colleagues and service providers to support meetings, events and day-to-day front-of-house operations
- Coordinate couriers and manage incoming and outgoing mail, parcels and deliveries
- Assist clients and visitors with transport arrangements, printing and other business support requests
- Manage staff and visitor access cards and maintain accurate records
- Prepare daily staff movement information and maintain front-of-house records and directories
- Proactively resolve day-to-day service issues and escalate facilities, technology or security matters where required
- Provide general administrative and office support as needed
About you
- Previous reception, front-of-house, hospitality or customer service experience, ideally within professional services, a corporate environment or premium hospitality
- Strong written and spoken communication skills in Mandarin and English
- A polished, approachable and service-focused manner
- Strong organisational skills with the ability to manage multiple priorities while remaining calm and accurate
- Proactive, solutions-focused and attentive to detail
- Able to work independently, take ownership and collaborate effectively with others
- Confident using Microsoft Outlook, Word and Excel, with experience using meeting room, visitor management or switchboard systems advantageous
- Reliable and discreet when handling confidential or sensitive information
- Flexible and comfortable supporting changing business, meeting and event requirements
About us
We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.
At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.
Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.
We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.
Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.