HR Operations Specialist
To succeed in this position, you will need to have the ability to follow set operating procedures, meeting service level agreements with a focus on quality and customer service. Candidates must have the energy and enthusiasm to work flexibly in a fast moving and ever-changing environment.
Main duties and responsibilities
- Proactively work with stakeholders to manage and implement learning programmes
- Management and maintenance of nomination process and attendance lists for key learning programmes
- Utilize the Learning Management System to send delegate invites, manage responses and queries, manage course registration and record attendance
- Manage the post course evaluation process
- Create the learning plans in Learning Management System
- Manage the administration involved in allocating learning plans to each employee
- Run reports related to learning
- Manage administration of learning activities in e-learning platform
- Maintain process documentation
- Both share and apply best practices
- Ensure that all relevant company's standards and guidelines are met
About you
- Excellent spoken and written English language skills with ability to communicate effectively at all levels of organisation
- At least 2 year experience in HR/Learning and Development area in international environment
- Experience in working with Learning Management System
- Keen attention to detail with focus on quality
- Proven planning and organizational skills with experience of working to tight deadlines and prioritization of own workload
- Ability to think critically and creatively to solve problems and make decisions where appropriate
- Customer focus with ability to manage and resolve conflicts and build and maintain positive working relationships
- Proactive approach, solution focused attitude
- Ability to work as part of a team and work independently
- Practical IT skills in utilizing the following tools to complete work: spread sheets databases, word processing, presentation and e-mail software
- Experience in working in a Shared Service Centre will be an asset