Marketing Operations Specialist- Digital Communication
To support marketing activities related to the firm's internal and external communications through content management on various digital platforms, social media posting and assistance on email communication campaigns. The role holder will be accountable for delivery of a number of administrative tasks related to digital communication area in accordance with internal service level agreements (SLAs).
Key areas of responsibility
- Work closely with Marketing & Business Development teams worldwide to deliver operational support for numerous marketing activities ie. campaigns, events, email communication
- Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
- Be accountable for content maintenance on various digital platforms: editing, formatting and uploading content to external websites, blogs, digital screens and social media channels in consistency with house style and brand voice
- Assist with creation and distribution of email communication to the firm’s clients and contacts: invitations, confirmations, reminders, follow ups, newsletters and alerts following GDPR rules
- Support on delivering digital channels and post mailing metrics
- Ensure data retrieved from the firm’s CRM database meets GDPR standards in terms of email communication
- Untertake more complex tasks connected to supporting major events within digital communication area
- Create, update and mantain process documentation
- Follow existing marketing processes, identify gaps and suggest improvements where possible to increase client satisfaction rate
- Ensure compliance to all policies, procedures, standard operating procesures
- Contribute to the reports prepared by the team and/or requested by the manager
- Deputize for Digital Communication’s Coordinator in delegated areas and tasks.
- Provide training and guidance to junior team members when necessary.
- Liaise and strengthen relationships with internal clients, adopting a flexible approach to work allocation where workloads dictate. Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice.
About you
- Advanced English skills required
- At least 1 year of relevant experience in a marketing/business development role
- Intermediate knowledge of MS Office skills: Microsoft Excel, Word, PowerPoint & Outlook
- Knowledge of marketing, business development and project management methods and tools would be an asset
- Experience of using CMS/ERP/CRM (InterAction) systems would be beneficial
- Ability to execute project tasks across functions and geographies and work within a global team structure
- Experience in dealing with a demanding workload and conflicting priorities
- Timeliness, accuracy and precision in task delivery
- Detail-oriented skills
- Ability to multi-task and work to deadlines, be methodical and logical, as well as thrive in a robust and fast-paced environment
- Focused on providing excellent customer service: a professional approach, score highly in terms of commitment and internal client care
- Ability to deal with confidential and sensitive information
About us
DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world.
We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.