Marketing Operations Team Leader

The Marketing Operations Team Leader will be responsible for ensuring the delivery of high quality marketing support services from DLA Piper GSC to the various marketing and business stakeholders. This will be a very busy role and will involve delivering services in a number of marketing support areas including communications, brand and design, events, pitching and other business development activities. 

As an Marketing Operations Team Leader, the role holder will be required to scope and allocate work, manage workflow in order to achieve deadlines, monitor quality of output, mentor and coach a large team of junior and mid-level marketing personnel.

Main duties and responsibilites

As a Marketing Operations Team Leader, you will:

• Be responsible for line management (including performance management) of the GSC personnel aligned to their team  This will involve recruitment, induction, training, counselling and coaching as needed, confronting any employee issues, managing corrective action process (with HR & Marketing Operations Manager consultation), supporting Marketing Operations Manager on annual salary planning process for the team
• Support Senior Marketing Operations Manager in planning and managing transition and onboarding: project management of processes and tasks transitioned to GSC: making sure all procedures and steps are followed, information gathered and documented properly, stabilise processes already established, make revisions when necessary and work on continuous improvements
• Work on customers satisfaction: monitor quality of service delivered, gathering and analyzing feedbacks
• Support Senior Marketing Operations Manager in planning and managing transition and onboarding: project management of processes and tasks transitioned to GSC: making sure all procedures and steps are followed, information gathered and documented properly, stabilise processes already established, make revisions when necessary and work on continuous improvements
• Work on customers satisfaction: monitor quality of service delivered, gathering and analyzing feedbacks
• Take the lead on day-to-day operation and management of the team workload, ensuring all tasks are delivered within deadline and in accordance with the SLA
• Provide hands-on support in the delivery of day-to-day tasks related to the areas in scope of the GSC Marketing team, be a go-to person for escalation of any task-related issues
• Collect, interpret and present Management Information relating to key performance metrics of the GSC Marketing stream
• Create and maintain process documentation and reports as required
• Share and apply best practices in all areas of delivery by the GSC Marketing team
• Ensure that all relevant company standards and guidelines are met

About you

• At least 5 years of relevant experience preferably in a marketing environment (professional services preferred)
• Experience of managing a team.
• Have the ability to manage and execute projects across functions and geographies and work within a global team structure.
• University degree, preferably in management, or other business discipline.
• Good knowledge of Office 365 tools and advanced knowledge of ServiceNow.
• Strong written and verbal English skills to ensure clear communication in a global work environment.
• Capable to communicate clearly with team members, clients and senior stakeholders, and ability to work in international diversified professional environment.
• Excellent skills in managing team operational work including problem solving, priority setting, planning, delegation, managing and evaluating work capabilities, with focus both on providing accurate and timely service to internal and external customers, and on supporting the team. Self-starter.
• Good people management and leadership skills.
• Strong interpersonal skills with the ability to exercise tact and diplomacy when dealing with fee earners (lawyers)  and internal support functions.
• Experience in dealing with a demanding workload and conflicting priorities
• Experience in change management.
• Willingness to develop skills and grow within the role, at the same time to embrace change, learn new tools and processes, and adjust to evolving business needs.

About us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.

Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all.   If you need any support or adjustments, please let us know.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.