Process Automation Analyst

Role Purpose

The Process Automation Analyst will play a key role in identifying, designing, and implementing automation solutions that enhance efficiency, reduce manual effort, and improve service delivery across the Global Service Centre (GSC). Supporting IT, HR, Finance, and Marketing & Business Development functions, the role will focus on leveraging technology to streamline processes, deliver measurable business value, and improve the user experience for both internal stakeholders and the wider firm.

The individual will be expected to work in close alignment with the firm’s central Automation Team, ensuring all solutions follow established governance, standards, and common ways of working.

Main duties and responsibilities

Process & Automation Delivery

• Collaborate with functional teams to identify opportunities for process automation and efficiency improvements.
• Assess and document current workflows, identifying repetitive, rules-based, and high-volume tasks suitable for automation.
• Design, build, test, and deploy automation solutions using tools such as Automation Anywhere, PowerApps, and integration capabilities of SAP, SuccessFactors, SAP Concur, and ServiceNow.
• Partner with Process Improvement and User Experience colleagues to ensure solutions are aligned with business needs and deliver a seamless end-user experience.
• Develop dashboards and reporting mechanisms using PowerBI to track benefits, adoption, and ROI of automation initiatives.
• Work closely with the central Automation Team to ensure alignment on methodology, standards, reusability, and governance of all automation initiatives.

Governance & Standards

• Ensure all automations adhere to firm-wide IT and security policies, compliance requirements, and quality standards.
• Maintain clear documentation of automated processes, assumptions, dependencies, and ownership.
• Support the creation of an automation pipeline and prioritisation framework in collaboration with business stakeholders.

Stakeholder Engagement

• Work with HR, Finance, IT, and MBD functional leads to understand their requirements, challenges, and improvement opportunities.
• Provide training and knowledge transfer to functional teams where automations are implemented.
• Act as an advocate for automation and digital tools within the GSC, promoting awareness and adoption.
  
  

Continuous Improvement

• Monitor and maintain existing automations, identifying enhancements and resolving issues proactively.
• Contribute to the development of automation best practices, standards, and re-usable assets.
• Stay current with emerging technologies and automation trends, recommending new tools or approaches to drive efficiency in the GSC.
  
  

Key Systems & Tools

The role requires proficiency or willingness to develop expertise in:

• SAP – core ERP platform for Finance and operations.
• SuccessFactors – HR and talent management system.
• SAP Concur – travel and expenses management.
• ServiceNow – service management and workflow automation.
• Automation Anywhere – robotic process automation (RPA).
• PowerBI – business intelligence and analytics.
• PowerApps – low-code app development for process digitisationand refine as appropriate, ensuring that it remains fit-for-purpose

About you

Essential

• Strong analytical and problem-solving skills with experience mapping and redesigning business processes.
• Hands-on experience with automation tools (preferably Automation Anywhere, PowerApps, or equivalent).
• Familiarity with SAP, SuccessFactors, Concur, or ServiceNow.
• Strong stakeholder engagement and communication skills, with the ability to translate technical solutions into business language.
• Experience in developing dashboards and reports in PowerBI.
• Ability to work collaboratively in a cross-functional team environment, and to align with central automation governance and ways of working.

Desirable

• Previous experience in a Shared Services or Global Business Services environment.
• Exposure to working in a professional services or law firm context.
• Knowledge of Lean, Six Sigma, or process improvement methodologies.
• Basic understanding of data governance, compliance, and information security.

Key Attributes

• Curious, proactive, and eager to learn.
• Detail-oriented with a focus on delivering quality outcomes.
• Collaborative team player with the ability to work independently when required.
• Comfortable balancing multiple priorities and managing deadlines.
• Passionate about driving efficiency, innovation, and user-centric design.