Senior ServiceNow Developer
We are recruiting a Senior ServiceNow developer working in the ServiceNow Support Team within IT.
The IT function is a key part of our business services and operates across International with key hubs in Leeds, Warsaw and Australia (Melbourne, Brisbane and Perth).
As the ServiceNow Senior Developer you will leverage your extensive expertise in ServiceNow to design and oversee the architecture of the platform, ensuring alignment with business needs and strategic objectives. You will serve as a technology subject matter expert, responsible for the analysis, design, development, and implementation of enhancements to the ServiceNow platform, focusing on ITSM, HR, and custom applications.
The ideal candidate will be able to demonstrate comprehensive understanding of the ServiceNow platform with the ability to validate through experience why utilising an out of the box solution is key for driving business needs. They will be able to deal with complex problems, tackling technical challenges and providing solutions that enhance platform functionality and user experience.
The ideal candidate will be able to demonstrate comprehensive understanding of the ServiceNow platform with the ability to validate through experience why utilising an out of the box solution is key for driving business needs. They will be able to deal with difficult and complex problems through to delivery into production.
Experience of working on ServiceNow is a must as well as working in a large-scale, fast-paced organization, along with a strong familiarity with agile methodologies.
Main duties and responsibilities
- Define the technical architecture and best practices for the ServiceNow platform
- Collaborate with stakeholders to align ServiceNow capabilities with business objectives, ensuring that solutions support organizational goals
- Develop excellent quality ServiceNow customisations using agile techniques such as Test Driven Development and Pair Programming
- Developer and lead in ensuring ServiceNow development practices align with existing DLA Piper internal development team standards
- Manage and design integrations with other systems and tools
- Perform administration duties and configuration tasks in ServiceNow including standard configuration, security, workflow, data management and integration
- Ability to take ownership of stories, defects or bugs to resolution ensuring all stakeholders are kept informed
- Finding the best OOTB solutions for DLA Piper
- Liaising with systems development staff and software suppliers on the development of system enhancements to overcome known problems
- Aligns business issues with solutions that ServiceNow offers and communicates to business peers
- Performs administration duties, configuration tasks and general housekeeping activities in ServiceNow including standard configuration, security, workflow, data management and integration
- Raise opportunities of potential automation to enhance the end user experience with the platform
- Work closely with platform and product Teams in an agile environment to deliver high-quality solutions rapidly and efficiently
About you
- 5 years of experience in Service Now Development
- Expert knowledge of ServiceNow of the platform and its best practices and latest features, including expertise in setting up the full ServiceNow solution and its integration with other products
- Expert practical knowledge and experience of scripting – including use of data table structures, Business Rules, UI Policies, ACL’s, and utilisation of REST/SOAP integrations
- Technical expert on application integrations, data transformations, ServiceNow MID Servers, Active Directory etc. around ServiceNow based around configuration and development
- Excellent customer facing skills to act as a technical subject matter expert when engaging with the business or process owners, capable of taking technical requirements and presenting these back in simple, clear and concise terminology
- Ability to assist with pre-release and release processes including final testing, corrections and documentation preparation
- Commitment to further development of knowledge and skills both current and new
- A solution focussed problem solver
- Strong communicator with the ability to engage and manage stakeholders from a variety of different backgrounds and disciplines
- Ability to design a solution from a set of business requirements
- Ability to work cross-functionally, understanding the needs, objectives and constraints of those in other disciplines and functions
- Knowledge and experience supporting the technologies supported by the team
- Previous experience of working within an Agile development framework
- ITIL V4 Foundation (desirable)
- Knowledge within ITOM. Discovery and orchestration based on Service Now certification